Refund Policy
Thank you for choosing LaptopLuxe.in and Services.LaptopLuxe.in for your IT services and product needs. This Refund Policy (“Policy”) outlines the conditions under which refunds are processed for our services and products. By using our services or purchasing products from us, you agree to the terms set forth in this Policy.
Refund Eligibility for Services
- Diagnostic and Service Fees: A booking amount or service charge is required for device checkups, diagnostics, and scheduling repairs. The booking fee is non-refundable, even if you decide not to proceed with the repair after the diagnosis and quotation have been shared.
- Repair Services: Once a repair has started with your approval, the amount paid for the service is non-refundable, even if you cancel before completion.
- Canceled Services: If you choose to cancel a service before the technician arrives or before repair work begins, the booking fee or diagnostic fee will not be refunded. Once work has commenced, no refund will be provided.
Refund Process
- For Service-related Refunds: If the service is canceled before it begins, we may issue a partial refund, deducting the booking or diagnostic fee. Once the service starts, no refunds will be issued.
- Refund Timeline: If a refund is approved, the amount will be processed to the original payment method, and processing times may vary depending on the payment provider.
Non-Refundable Fees
- Booking or Diagnostic Fees: These fees are non-refundable, even if you choose not to proceed with the repair after diagnosis.
- Service Charges for Completed Work: Once a service is successfully completed, no refund will be provided unless the service is found to be faulty under our quality guarantee.
Refunds for Special Circumstances
- Technical Errors or Service Delays: If an error occurs on our part or if service delays arise due to unforeseen circumstances, we may offer a refund or compensation at our discretion.
- Third-party Delays or Issues: Refund requests due to factors beyond our control (e.g., shipping delays, supplier issues) will be assessed on a case-by-case basis.
Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will become effective once published. We encourage customers to review this policy periodically for updates.
Contact Us
For any questions or refund requests, please contact us:
📧 Email: support@laptopluxe.in
📞 Phone: 9070553855 or 9086553855
🌐 Websites: services.laptopluxe.in and laptopluxe.in
By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.